Reference

Terms and Conditions for Using 99a999

These terms set out what you agree to when you open and use a 99a999 account — including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibilitybKash, Nagad, Rocket wallet rulesWithdrawal conditionsAccount suspension policyJurisdiction notice
99a999 Terms and Conditions for Using 99a999
HOW WE OPERATE

Account Security and Your Rights

We hold your account data securely and do not share it with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. You have the right to request a copy of the data we hold on your account, and you can ask us to close your account at any time. Closure requests are processed within a standard review window, and any remaining balance is returned to your registered wallet.

Data Handling Your personal details and transaction history are stored securely. We use them only to operate your account and process wallet payments.
Account Closure You can request account closure at any time via support. Remaining balances are returned to your registered bKash, Nagad, or Rocket wallet.
Dispute Process If you believe a transaction or suspension was applied in error, raise it through live chat or email. We review every dispute against our transaction logs.
Terms Updates We notify you of material changes to these terms via your registered contact. The revision date on this page is always current.
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or a suspension decision, our support team handles these directly. You can reach us through live chat inside the platform, by email, or through our Bangladesh-focused help line. We aim to respond to account and terms queries within one business day.

Live Chat Open the chat widget inside your account dashboard for the quickest response on terms or wallet disputes.
Email Support Send detailed account or terms queries to our support address. Include your registered mobile number for faster handling.
Help Centre Our help centre covers common terms questions — account eligibility, wallet verification steps, and suspension appeals.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account, your wallet transactions, and your rights on 99a999.

Account eligibility depends on your local law and the region you are accessing from. You must meet the age and legal requirements that apply in your jurisdiction before opening an account.

Withdrawals to a bKash wallet where the registered name does not match your 99a999 account name will be held. Contact support with your identity details to resolve the mismatch before funds are released.

Yes. Share the transaction reference from your Nagad, bKash, or Rocket app with our support team. We cross-check it against our payment logs and resolve confirmed discrepancies promptly.

We update the revision date at the top of this page whenever terms change. For material changes, we also send a notice to your registered contact. Continued account use after a change means you accept the revised terms.

Send a data request through our email support channel with your registered mobile number. We will provide a summary of the account and transaction data we hold within a reasonable timeframe.

Accounts may be suspended for suspected fraud, identity mismatches on wallet withdrawals, or breach of these terms. You can appeal any suspension by contacting support with supporting details.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.